A salon brand received a serious injury complaint from a consumer where it was reported that glass had been found within an anti-aging cream.
Concerned about an expensive recall, the glass particle was retrieved and sent for urgent foreign body analysis, along with the glass packaging for comparison.
How did we help?
Foreign Body Analysis was carried out using a combination of techniques. This determined that, whilst the composition was typical of a container, the general characteristics and surface features indicated it could not be from a container of the type using in the packaging. Comparative refractive index analysis was carried out, confirming the glass to be from a different source to the packaging material.
Benefit to the client
With this knowledge the brand knew that the fragment was not from the packaging itself, and had not originated from the manufacturing or filling processes. This enabled the client to defend the claim successfully.
